Refund policy
At Club Jaia, we want you to love every piece you order. Please review our return policy carefully before making your purchase.
NO REFUNDS, STORE CREDIT ONLY
Club Jaia does not issue refunds to the original form of payment.
Eligible returns will be issued as store credit only.
By completing your purchase, you acknowledge and agree to this policy.
RETURN ELIGIBILITY
Returns must be requested within 7 days of delivery.
To be eligible for store credit, merchandise must be:
- Unworn and unused
- Unwashed
- Free from stains, makeup, deodorant, perfume, body odor, pet hair, or other signs of wear
- Returned with all original tags attached
- Returned in its original condition and packaging
Items that do not meet these requirements may be refused and returned to the customer.
HOW TO RETURN
Submit your return request within 7 days of delivery and include your order number. Once your request is reviewed, ship your item(s) to:
returns@clubjaia.com
SIZE EXCHANGES
If your item is too small or too big, you may request an exchange for a different size instead of store credit. Exchanges are subject to availability.
Size exchanges follow the same eligibility, return shipping, and restocking fee terms as all other returns.
RESTOCKING FEE
A 5% restocking fee is applied to all returns and is deducted from the value of the returned merchandise.
The restocking fee does not apply to items we confirm were sent incorrectly or arrived damaged or defective.
STORE CREDIT
Store credit is issued only after your return has been received, inspected, and approved. Store credit will be issued for the value of the eligible merchandise, less the 5% restocking fee.
Original shipping charges are non-refundable and are not included in store credit.
Store credit cannot be exchanged or redeemed for cash.
FINAL SALE ITEMS
The following items are not eligible for return or store credit:
- Sale or clearance merchandise marked Final Sale
- Bodysuits
- Swimwear
- Undergarments or intimate apparel
- Accessories
- Gift cards
- Items that have been worn, washed, altered, damaged, or returned without original tags
For hygiene reasons, certain items may be considered Final Sale even when purchased at full price.
RETURN SHIPPING
Customers are responsible for all return shipping costs. All returns must be sent using a trackable shipping service.
Club Jaia is not responsible for return packages that are lost, stolen, damaged, or misdelivered in transit. Please keep your tracking information until your return has been processed.
NOT AS DESCRIBED
If you feel an item is not as described, please request a return within 7 days of delivery and include your order number. The item must be returned to the return address above using a trackable shipping service, and you must send us the tracking number. Once received and inspected, eligible returns will be issued store credit.
DAMAGED OR INCORRECT ITEMS
If you receive an incorrect, damaged, or defective item, please contact us within 3 days of delivery and include your order number along with clear photos of the item.
Claims submitted after this period may not be eligible for replacement or resolution.
ORDER CANCELLATIONS
Once an order has been placed, we cannot guarantee that it can be changed or canceled.
If your order has already entered processing or fulfillment, it cannot be canceled.
REFUSED & UNDELIVERABLE PACKAGES
Orders returned to Club Jaia because of an incorrect address, refused delivery, missed delivery attempts, or other customer-related delivery issues are not eligible for a refund.
Additional shipping charges may be required to have the order reshipped.
POLICY AGREEMENT
By placing an order with Club Jaia, you confirm that you have reviewed and agreed to our Refund & Return Policy.
Club Jaia reserves the right to refuse returns that do not comply with this policy.
This policy does not limit any rights available to customers where otherwise required by applicable law.
