Shipping policy
At Club Jaia, every order is carefully prepared before making its way to you. Please review our shipping policy before placing your order.
PROCESSING TIME
Please allow 2–4 business days for your order to be processed and prepared for shipment.
Business days are Monday through Friday and do not include weekends or holidays.
Once an order has entered processing, we cannot guarantee that changes or cancellations can be made.
SHIPPING TIMEFRAMES
U.S. ORDERS
After your order has been processed, please allow approximately 6–10 business days for carrier transit and delivery.
Estimated total delivery time: 8–14 business days from the date your order is placed.
INTERNATIONAL ORDERS
After your order has been processed, please allow approximately 14 business days for international carrier transit and delivery.
Estimated total delivery time: approximately 16–18 business days from the date your order is placed.
These timeframes are estimates. During new releases, sales, holidays, high-volume periods, customs delays, or unforeseen carrier disruptions, orders may require additional time.
ORDER CONFIRMATION
Once your order has been placed, you will receive an order confirmation using the contact information provided at checkout.
Please ensure all order and shipping information is correct before completing your purchase.
TRACKING YOUR ORDER
Once your order ships, you will receive a shipping confirmation with tracking information.
Please allow up to 24–48 hours for tracking information to update after your shipping confirmation has been sent.
INTERNATIONAL ORDERS
International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges required by their country.
These charges are not included in your Club Jaia order total unless otherwise stated at checkout.
Customs processing may cause delays beyond the estimated delivery timeframe. Club Jaia is not responsible for customs delays or additional fees imposed by your country.
SHIPPING DELAYS
Once a package has been transferred to the shipping carrier, Club Jaia does not control carrier transit times.
Delays caused by weather, holidays, customs, carrier disruptions, incorrect addresses, or circumstances outside of our control may extend the estimated delivery timeframe.
INCORRECT SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
Club Jaia is not responsible for orders that are delayed, lost, returned, or delivered incorrectly due to an inaccurate or incomplete address provided by the customer.
Additional shipping fees may apply if an order must be reshipped.
LOST, STOLEN, OR MISSING PACKAGES
Once tracking confirms that an order has been delivered to the address provided at checkout, Club Jaia is not responsible for lost or stolen packages.
If your package shows as delivered but cannot be located, please contact the shipping carrier directly for additional delivery information.
If your package appears to be lost in transit, please contact us so we can assist with the appropriate carrier claim process.
REFUSED OR UNDELIVERABLE PACKAGES
Orders returned to Club Jaia because of refused delivery, incorrect addresses, missed delivery attempts, unpaid customs fees, or other customer-related delivery issues are not eligible for a cash refund.
Eligible merchandise may be issued as store credit only, in accordance with our Refund & Return Policy, less any applicable shipping or return costs.
SHIPPING FEES
Shipping fees are calculated and displayed at checkout.
Original shipping charges are non-refundable.
ORDER AGREEMENT
By placing an order with Club Jaia, you acknowledge and agree to our processing times, shipping timeframes, and policies.
